21.10.2011

UK patients "happy with opticians"

UK patients "happy with opticians"

By Alexa Kaczka

New figures from the Health Service Ombudsman have revealed that just 18 of more than 15,000 complaints lodged with the organisation were levelled at opticians.

The bulk of issues were raised against the hospital service and GPs.

Complaints ranged from the level of service received when buying contact lenses, a faulty product or the professional conduct of the optician.

The findings may be due to good resolution of complaints further down the chain as the Ombudsman only steps in when complaints reach a high level.

Both the Optical Consumer Complaints Service (OCCS) and the General Optical Council (GOC) can resolve issues between consumers and contact lens providers as well as opticians.

Peter McDonnell, honorary treasurer at the Royal College of Ophthalmologists and a consultant Ophthalmologist, recently explained that using a reputable contact lens provider will make the process of buying lenses safe and secure.

The American Optometric Association (AOA) recently launched a new website to educate people who wear contact lenses on all aspects of the product and the process of being fitted for contacts.
 

by Emily Tait


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