Eye Health Central

Problems With Your Contact Lenses: Who to Contact

Who To Contact If You Have Problems With Your Contact Lenses

Who To Contact If You Have Problems With Your Contact Lenses

Wearing contact lenses can offer you a wide range of benefits, such as a more natural field of view, feeling more comfortable or at ease during physical activities, and aesthetic appeal. However, like all medical devices, issues can arise. If you experience complications or discomfort with your contact lenses, it's essential you know who to turn to for help.

1. Your Optometrist

Your first point of contact should always be your optometrist. They are eye care professionals trained to diagnose, treat and prevent conditions of the eyes. Here's why reaching out to them is critical:

  • Initial Diagnosis: If you are new to wearing contacts and experience discomfort, your optometrist can determine whether the problem is due to a fitting issue, an allergic reaction or any other underlying concern.
  • Professional Advice: They can offer advice on the proper care and maintenance of your lenses. This might include recommendations on cleaning solutions, wear schedules or the suitability of specific brands or types of lenses for your eyes.
  • Prescription Adjustments: Over time, your vision might change or you might find that your current lenses are no longer comfortable. Your optometrist can assess whether you need a prescription adjustment or a different lens type.
  • Product Recalls: On rare occasions, contact lens batches might be recalled due to manufacturing issues. If you find out about a recall related to your brand and type of lenses, reach out to the manufacturer or check their website for further guidance.

2. Contact Lens Supplier

If you believe that your lenses are faulty or damaged upon opening them, you should contact the supplier or retailer from whom you purchased them. It's possible to get a defective batch or a damaged lens. In such cases:

Replacement: Most suppliers will replace faulty lenses at no extra cost once you provide them with the necessary details of your purchase (We certainly do).
Product Feedback: Reporting issues can help suppliers improve their quality checks and alert them to potential problems with their inventory.

3. Eye Emergency Services

In rare cases, you might experience severe pain, sudden vision loss or other alarming symptoms while wearing your contact lenses. These can be indicators of severe problems like infections, corneal ulcers or other emergencies. If this is the case, it's essential you:

Remove Your Lenses: If it's safe and possible, remove your contact lenses immediately.
Seek Immediate Medical Attention: Head to an emergency room or an urgent care centre that specialises in ophthalmology. Waiting or hoping the problem will go away can worsen the issue and lead to more severe complications.

4. Online Forums and Communities

This shouldn’t ever really be an option if you have a severe issue with your contact lenses and this should never replace professional advice, ever. Many online forums and communities have specific boards or sections for contact lens wearers. These platforms can offer peer advice, reviews, and shared experiences which can be beneficial for minor concerns or general queries only. We strongly recommend you always consult with a professional for any serious issues!

In Conclusion

Wearing contact lenses can be a liberating experience, but it comes with the responsibility of proper care and handling. Recognising potential problems early on and knowing who to turn to can prevent minor issues from becoming major complications. Always prioritise your eye health and seek professional advice when in doubt. Your vision is irreplaceable, so always treat it with the utmost care.

Author: John Dreyer Optometrist Bsc(Hons), MCOPTOM, DipCLP
Created: 12 Sep 2023, Last modified: 22 Sep 2023