Customer Help

Take a Quiz and earn Loyalty Points! *

Welcome to our fun contact lens quizzes! 🎉Test your knowledge, learn some cool facts, and see how much you know about caring for your contact lenses. Let’s get started!

* loyalty points are assigned to your account after completing the quiz with over 60% correct answers.

We absolutely provide aftercare! In fact, providing aftercare is a legal and ethical obligation for contact lens suppliers and we provide aftercare with every order at no extra cost to you. This includes written instructions on lens wear and care, access to online resources (insertion / removal guides, cleaning tips, etc) and even direct support from our in-house Optometrist.

We want to ensure you not only get the best prices on lenses, but also the guidance needed to wear them safely. Your eye health is our priority and we operate under General Optical Council and FDA guidelines to make sure that you’re looked after.

Absolutely. We stock all the main 'own' brands from Specsavers, Boots and Vision Express.

Click here to easily order own branded lenses and try our 'Switch and Save' Tool to swap from branded lenses to our own Crystal Lenses and save money.

• WE BUY BIG! - so we can negotiate extra discounts from our suppliers and pass the savings on to you.
• We have cut out the middlemen - the high street opticians, so you benefit with great prices.
• We have distribution centers packed with lenses (over 3 million!) instead of leasing expensive high street opticians shops, saving further money..... and remember, all our lenses are identical to the lenses that you get from your optician - we buy them from the same manufacturers (Bausch & Lomb, Alcon, Johnson & Johnson and Coopervision).

Probably! We stock over 3 million contact lenses in our distribution centers and aim to despatch over 95% of orders on a same day basis. For more information click here.

Crystal Money Back Guarantee

We want our customers to be delighted with Crystal Contact Lenses, so for your peace of mind we offer a money-back promise.

Our no quibble money-back promise is simple. If you are not happy with the product, you will get your money back.

How do I get a refund?

If for any reason you are not satisfied, contact us straight way and we will arrange for you to return the remaining lenses for a refund.