Getting Started Guide
Setting up Your Account

Manage your account
Change your personal and address details, Open Orders, Reorder, Order History, Communication Preferences, Commission Details.

Finding and Buying Products
How to Order, Payment Options, Prescription, Item Availability, Optician Own Brands

Despatch & Delivery
Delivery Times and Methods, Delivery Rates UK and Worldwide, Countries we DO NOT deliver to, Undeliverable orders

Account Queries
How do I login?, My Email Already Exists?, I have Forgotten my Password,
How do I reorder?

Order Status
View Open Orders/Order History, Where`s my Order?

Policies
Cookies, Returns (?), Security, Privacy, Terms & Conditions

Cancelling, Refunds & Returns
Damaged or Defective Product, Ordered wrong item, Recieved Wrong Item, How to Return Items, Cancelling Order