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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14126
4 stars:
787
3 stars:
271
2 stars:
170
1 stars:
284
based on 15638 customer reviews
4.8

Customer Reviews

Showing 1-50 of 15,638 items.
Good price, fast delivery

Like the title says the price was unbeatable for me and it was a fast service

By from Scotland on 06.07.2024 01:26

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Fantastic service every time

Sometime low or out of stock of my usual lenses but every time I order, delivery is next day - great service

By from South East England on 05.07.2024 18:54

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Long time

I’ve been shopping with these guys for a long time and they will always be my go to for my lenses.
Delivery is super fast and efficient and they always keep you in the loop of the whereabouts of your order

By from Birmingham on 02.07.2024 15:29

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Great contact lenses at excellent prices

I've used contactlenses.co.uk for more than a decade and I've never had any problems with their lenses. Although my preferred brand weren't in stock initially, Sophie emailed me as soon as they were back and I was able to place my order before I went on holiday. Friendly and efficient customer service!

By from Unknown location on 26.06.2024 20:20

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Great and fast service

Great and fast service. Brilliant.

By from Unknown location on 26.06.2024 17:13

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Fantastic service,I ordered the wrong…

Fantastic service,I ordered the wrong strength lenses and they shipped me out the correct ones the very next day which was an amazing gesture from them,highly recommend using them and I will be a returning customer 👌

By from Unknown location on 26.06.2024 16:09

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Very good easy to use web site

Very good easy to use web site

By from Unknown location on 26.06.2024 15:57

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Great service as always

Great service as always. Great prices. I thought i would try the daily contact lenses. The reviews was mix but went ahead, they arrives swiftly and i think they are great,i have not had any trouble putting them in or getting them out. I would recommend the bausch and lamb dailys i think they are good value for money.

By from Unknown location on 24.06.2024 17:30

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Got a much better deal than competitors…

Got a much better deal than competitors who offer Blue Light Discount. Pleased with product.

By from Unknown location on 21.06.2024 15:49

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Contacts won't stick to my eye

Contacts won't stick to my eye

By from Unknown location on 21.06.2024 04:07

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Easy to use site

Easy to use site, found exactly what I needed very quickly. Fast despatch. 👍👍👍

By from Unknown location on 17.06.2024 19:53

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The website is very easy to use and…

The website is very easy to use and navigate, the order was dispatched quickly and arrived when it said it would.

By from Unknown location on 17.06.2024 10:09

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Super easy order and speedy delivery

Super easy order and speedy delivery

By from Unknown location on 17.06.2024 00:32

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Great!

Cheap, easy to order, quick to ship.

By from Unknown location on 15.06.2024 15:58

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Easy to order very quick delivery

Easy to order very quick delivery

By from Unknown location on 15.06.2024 11:02

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Delivery could be quicker

Delivery could be quicker

By from Unknown location on 14.06.2024 15:50

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Quality lenses at a fair price

Quality lenses at a fair price, I still can't feel that I'm wearing contact lenses after using this brand for over 5 years

By from Unknown location on 13.06.2024 21:15

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The very Best Customer Service

Sophie in customer service was so quick to respond and could not have been more helpful. Such a breath of fresh air compared to the last contact lense company I purchased from

By from Unknown location on 12.06.2024 18:36

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Awesome service used it for years…

Awesome service used it for years perfect

By from Unknown location on 11.06.2024 19:01

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Great affordable option

Super affordable, decent comfort

By from Unknown location on 11.06.2024 15:49

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Had an issue where I mistakenly ordered…

Had an issue where I mistakenly ordered wrong strength lenses. I contacted customer support and the communication was simply the best. Got resolved nearly instantly.

By from Unknown location on 10.06.2024 16:02

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Amazing customer service

Amazing customer service. Great products.

By from Unknown location on 08.06.2024 12:38

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All good 😀😀😀

All good 😀😀😀

By from Unknown location on 05.06.2024 16:59

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Quick delivery

Quick delivery, no issues

By from Unknown location on 05.06.2024 16:06

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Contact lenses

Fast delivery and good quality lenses

By from Unknown location on 04.06.2024 18:36

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Great communications

Great communications Great product and Fast delivery Perfect 👌

By from Unknown location on 04.06.2024 18:26

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Simple ordering and fast delivery.

Simple ordering and fast delivery.

By from Unknown location on 04.06.2024 15:57

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best soft contact lens i've ever worn…

best soft contact lens i've ever worn in 30 years and very competitively priced. quick delivery. i will be a repeat customer. highly recommended!

By from Unknown location on 02.06.2024 19:09

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Easy to use

Used them for a long time, always deliver quickly, highly recommend

By from Unknown location on 02.06.2024 18:02

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Great price

Great price, great delivery, out of stock but they got them and dispatched them exactly as promised.

By from Unknown location on 02.06.2024 17:14

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Excellent service

I have always had great efficient service

By from Unknown location on 02.06.2024 15:39

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Great price arrived quickly

Great price arrived quickly

By from Unknown location on 02.06.2024 11:07

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Couldn't fault them

Always an excellent company to deal with, amazing stock of products and first class delivery service too! Wouldn't go anywhere else!

By from Unknown location on 01.06.2024 20:15

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Great

Good prices and very fast delivery.

By from Unknown location on 01.06.2024 18:27

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Order never arrived

I placed an order weeks ago. It never arrived. I have contacted customer service several times and no response. Now I am being asked to write a review which is one star as I have no product but have paid and no help from company.

By from Unknown location on 29.05.2024 18:03

Company replied:

Hello Rachel, Thank you for your review. I am sorry that your order which left us on the 12th May has not yet arrived with you. I can see you contacted our support and we replied on the 22nd May asking for you to confirm the delivery address we have for you. As of yet, we have not heard back so would have assumed the issue had been resolved and the order delivered since. I have asked our team to contact you again regarding this, so please look out from another email from us. We can then resolve this for you asap. Apologies again and thank you for bringing this to our attention. I understand the delay may have caused you some inconvenience. Kind regards Hayley

Hayley Brown, 30.05.2024 14:21

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Fast and efficient!

Always quick and reliable plus very responsive if you have a problem.

By from Unknown location on 28.05.2024 11:32

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Fantastic service

I've been using Contact lenses uk for many years and always had a fantastic service, and they've reduced the packaging and made it more recyclable over time as well. Keep up the good work

By from Unknown location on 26.05.2024 16:50

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Great service thank you

Great service thank you

By from Unknown location on 25.05.2024 17:51

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Good all round service

Very easy to search and order, including re-ordering same basket through transaction history. Prices are good and delivery always reliable.

By from Unknown location on 25.05.2024 08:57

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I have been ordering for over 5 years

I have been ordering for over 5 years. Easy to reorder, good prices and fast delivery every time, I ordered the wrong lenses once and this was collected and replaced with the correct lenses in a few days

By from Unknown location on 24.05.2024 15:51

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Excellent service

Excellent service

By from Unknown location on 22.05.2024 17:21

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Bang for buck

I usually get my contact lenses from here for over couple years now. Very good quality for the price paid. Highly recommend ++

By from Unknown location on 20.05.2024 17:36

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Disappointed …

The latest lenses I got keep breaking and are difficult to stay in my eyes

By from Unknown location on 19.05.2024 19:53

Company replied:

Hello Gail, Thank you for your taking the time to review our services. I am sorry that your product is not satisfactory, this is unusual and we will rectify this for asap. One of our team will be in touch. Apologies again. Kind regards Hayley

Hayley Brown, 22.05.2024 15:55

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Highly Recommended

Really easy to use, next day delivery. Really well priced and when I accidentally ordered the wrong prescription they sent new ones and let me return the others with a prepaid postage

By from Unknown location on 17.05.2024 15:51

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Long term customer who’s service experience is declining

Over time the service is declining. Orders sit for long periods in ‘Processing’ No communication is forthcoming and is only reactive if you reach out as a customer. When you do contact, your enquiries do get followed up, but then nothing changes. Ordered on 4th May, showing still processing on 15th May.

By from Unknown location on 15.05.2024 19:54

Company replied:

Hello Deborah, Thank you for your review and your continued custom. I am sorry that your recent orders have taken longer to reach you that in the past. We do advise at the time of ordering the estimated date of despatch, however there will be times when further delays may happen with the manufacturer. It is unfortunate that the lenses you require are gradually being discontinued, which means the manufacturers are slower at replenishing stock and therefore slower at getting them to us. Again I apologise that you have been affected by this and we will try and advise of delays in advance when possible. Thanks again for ordering and your feedback. Kind regards Hayley

Hayley Brown, 16.05.2024 15:21

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Very easy glasses very robust for £15…

Very easy glasses very robust for £15 !! Love them free delivery over £35 had contact lenses had before and were comfortable day wear Would use again had free delivery but added a contact lenses case to get it as needed £1 more to spend but all came 3 different times

By from Unknown location on 14.05.2024 23:37

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The customer service I received from Sophie.

The customer service I received with regard to a query and the follow up help.

By from Unknown location on 14.05.2024 22:13

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Easy website and super fast service

Easy website, easy ordering and fast service - highly recommend these guys!

By from Unknown location on 14.05.2024 15:48

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Been using Contaclenses.co.uk for many…

Been using Contaclenses.co.uk for many years, always 'focussed' on the best customer service and price

By from Unknown location on 13.05.2024 17:13

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Really Helpful

I've ordered my lenses from Contactlenses.co.uk for years and have never had any issues. My most recent order was lost in the post and replaced with no issues with quick and friendly customer service. Thank you so much!

By from Unknown location on 13.05.2024 17:07

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.