Availability Guide

An item`s availability is the estimated time it will take us to get it, pack it and prepare it for dispatch. The availability of an item enables you to calculate how long it will take to receive it after you place your order.

Note: availability is not the total time it will take for your order to arrive. Total time is dependent on the destination of your order and the delivery options you choose. See Delivery Times.

Availabilities are as follows:

  • Your Order status says `Processing`: item is in stock and will take up to 24 hours to pack and prepare for dispatch - you will be told if an item is in stock at the time of your order. Your order status in `Your Account` will simply state `Processing`
  • Your order status still says `Processing ` after 24 hours - normally this is because it is the weekend when the despatch centre is closed. If your order is in stock then it will be despatched on Monday, if not the order status will change to `Not Yet Despatched` (see below)
  • Your order status says `Not Yet Despatched` in `Your Account`: item is not in stock and will take 2 - 4 days to receive from the supplier, pack and prepare for dispatch
  • Your Order status says `back order`: your order is a non stock item and we have been informed by our suppliers that there is an additional delay. Normally you will have been notified of this by email.