We will replace or refund any item that is damaged or defective. Our guarantee applies up to the expiry date on the item you bought as we understand with contact lenses that you may not wear the contact lenses in a multipack for some time after purchase.
We also understand that sometimes with contact lenses, it is not always possible to return the actual lens - for example if there was a defect in the lens that was found only after wear. In this situation - don`t worry - we will still replace the lens Free of Charge.
Simply contact Customer Support and we will be pleased to help you.