Thank you for shopping Contactlenses.co.uk. If the product is found unsatisfactory within 30 days of receipt, unopened boxes of lenses or sterile glass vials can be returned for a full refund excluding shipping and handling charges. When returning an item to us, your return must have a Returned Merchandise Authorization (RMA) number. You may request an RMA number by contacting Customer Service at firstname.lastname@example.org or by calling 0345 319 3000. You will be assigned an RMA number to be included with your return. You will also be given a return address to send your order. Please print the form below, fill it out and insert it in the package with your return.