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Thank you for shopping If the product is found unsatisfactory within 30 days of receipt, unopened boxes of lenses or sterile glass vials can be returned for a full refund excluding shipping and handling charges. When returning an item to us, your return must have a Returned Merchandise Authorization (RMA) number. You may request an RMA number by contacting Customer Service at or by calling 0345 319 3000. You will be assigned an RMA number to be included with your return. You will also be given a return address to send your order. Please print the form below, fill it out and insert it in the package with your return.

Click here to open and print pdf RMA form.